Policies
Please read before booking. These policies protect appointment time, treatment preparation and client safety.
Booking fee
A non-refundable booking fee is required to secure all appointments. The remaining balance is paid on arrival.
Booking details required
Once an available appointment spot and time has been found, your full name, date of birth, phone number and email address will be required to enter your booking into the booking system and confirm your appointment details.
Consent & consultation forms
For skin penetration and advanced cosmetic treatments, clients will be asked to complete a consent form and consultation form at the appointment before treatment begins. This may apply to services such as permanent makeup, microneedling, inkless stretch mark rejuvenation, Melanin Care and other treatments where a skin assessment and medical suitability check are required.
Please answer all consultation questions honestly, including information about allergies, medications, pregnancy, breastfeeding, skin conditions, recent procedures and any health concerns. Kaiu Beauty Studio may refuse or postpone treatment if it is not safe or suitable on the day.
Rescheduling
A minimum of 24 hours notice is required to reschedule an appointment. Rescheduling with less than 24 hours notice may result in forfeiture of the booking fee.
Late arrival
A 30-minute grace period may be allowed depending on the service and the day’s schedule. Clients arriving more than 30 minutes late may need to shorten, reschedule or forfeit the appointment.
Same-day cancellation & change of mind
No same-day cancellation, no no-shows and no last-minute change of mind. Booking fees are non-refundable and may be forfeited in these situations.
Refunds
Due to the nature of cosmetic and beauty treatments, no refunds are provided for completed services. Results vary between individuals and multiple sessions may be needed.
Payment methods
- Cash
- Bank transfer
- Card payments with 1.8% merchant fee
- Afterpay with 6% merchant surcharge
Council-approved skin penetration
Kaiu Beauty Studio is council-approved for skin penetration services. Disposable items are used where required, and reusable tools are sterilised according to hygiene standards to support a clean and safe treatment environment.
How to find us
Kaiu Beauty Studio is located at Suite 18, Level 6, 650 George Street, Sydney NSW 2000. The entrance door is located on the main George Street, next to MIXUE Ice Cream at World Square Tower. It is approximately 3 minutes walk from Town Hall Station.
Treatment suitability
Kaiu Beauty Studio may refuse treatment if it is deemed unsafe, unsuitable, or if contraindications are present.